Payment and Cancellation Policy

When you make a reservation through our website, you will be contacted to arrange payment for your stay according to the following terms:

• A 30% deposit of the total amount is required at the time of booking and must be paid by bank transfer to confirm the reservation.
• The remaining balance is payable upon arrival at the property by payment card or cash.
• In addition to the agreed rental amount, a local tourist tax applies. For the Municipality of Chiusi, the tax is €1 per person per night, excluding children under 12 years of age. The tourist tax must be paid in cash.

To cancel a reservation, please contact us by phone at +39 371-5502718 or by email at ilcasaledisandra@gmail.com.

The cancellation policy for our property is as follows:

• Full refund of the deposit for cancellations made up to 3 days before the arrival date.
• For cancellations made less than 3 days before the arrival date, the 30% deposit will be retained.

Bank Details for Bank Transfer Payments

Account Holder: Diamanti Riccardo and Anastasia Bonofiglio
IBAN: IT85J0885171851000000228950
BIC/SWIFT: ICRAITRRNN0

House Rules

We kindly ask our guests to follow a few rules to ensure a pleasant stay for everyone.

Check-in / Check-out

• Check-in is normally available between 3:00 PM and 6:00 PM. Check-out must be completed by 11:00 AM.
• Please inform us of your expected arrival time no later than the day before arrival. Directions to the property will be provided. Any exceptions must be agreed upon in advance; we will do our best to accommodate your needs.
• Upon arrival, guests are required to present a valid identity document for each person staying at the property (including children). By Italian law, guest registration with the police must be completed within 12 hours of arrival. Failure to comply with this obligation constitutes a violation of Italian law and may result in immediate termination of the stay.
• The check-out procedure includes an inspection of the accommodation and verification of any outstanding payments (including the tourist tax) together with the host.
• Room keys are provided at check-in, allowing guests to enter and leave the property freely at any time.

General Conduct

• For public safety reasons, visitors who are not registered guests are not permitted on the property without prior authorization, even verbal authorization.
• Please take care of all furnishings, equipment, and outdoor areas. Feel free to ask if anything is unclear.
• Parties and events are not permitted.
• Smoking inside the accommodation is strictly prohibited. During the summer season, due to the high fire risk, smoking outdoors and the use of barbecues are only permitted with appropriate precautions and upon the owners' advice.
• Please respect all outdoor areas and the privacy of other guests.
• Guests must avoid excessive noise that may disturb the peace of the property and other guests. Quiet hours are from 1:00 PM to 3:00 PM and from 9:00 PM until 7:00 AM.
• Parents are responsible for the behavior of their children.
• Waste must be separated for recycling. Guests should dispose of waste in the designated bins located at the entrance driveway. Organic waste should be placed in the compost bin behind the shed without plastic or paper packaging.
• Bed linen is provided. Bed linen and towels are changed every 3 days.

Hot Tub

The hot tub is available year-round from 9:00 AM to 7:00 PM and must be reserved in advance. The cost is €10 per hour per couple.

Sauna

The sauna is available year-round from 9:00 AM to 7:00 PM and must be reserved in advance. The cost is €15 per hour per couple.

Pets

Pets are welcome at our property, subject to prior notice at the time of booking and approval by the host. A surcharge of €7 per night applies per pet.

Rules for pets:

• Guests must bring their pet's own bed or cushion. Pets are not allowed on beds, sofas, or armchairs.
• Dogs must always be kept on a leash within the property.
• Any waste left by pets must be cleaned up immediately by the owner, including in the garden areas, and disposed of in the residual waste bin.

Telephone Contact

+39 371-5502718

Service Charter

Dear Guest,

We are pleased to provide you with our Service Charter to help you make the most of our facilities and services. Should you have any requests or suggestions, please do not hesitate to let us know.

A continental, Italian, and vegetarian breakfast is included in the price of your stay. Upon request, we can also prepare savory, vegan, and gluten-free breakfasts.

Breakfast is served from 8:00 AM to 10:00 AM, although an earlier service can be arranged upon request.

Upon request, we can also organize dinner service for an additional fee. Dinners may include local specialties as well as traditional Calabrian and South Tyrolean dishes.

Available During Your Stay

• Bed linen and towels
• Relaxation area with sun loungers and a gazebo for each guest group
• Large garden
• Outdoor barbecue area, available upon request and organized by the owners
• Table tennis
• Table football (foosball)
• Direct sale of our own extra virgin olive oil and other local products
• Children's bed, crib, and high chair
• Free Wi-Fi
• Parking available on-site, both covered and uncovered

Tourist Information

Upon arrival, we provide maps, brochures, leaflets, and information about local attractions, events, restaurants, and grocery stores.

Additional Paid Services

• Private cook available upon request
• Cooking lessons available upon request

Personal Data Processing

Personal data and any information acquired by our company during the provision of services are treated as confidential and processed in compliance with privacy regulations and individual rights. Appropriate safeguards are applied for both paper and electronic data processing, according to the nature of the data involved.

In accordance with EU Regulation 2016/679 (GDPR), we inform you that your personal data will be processed exclusively for purposes related to the contractual relationship, including accounting and administrative requirements.